Helpdesk WP

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• AI privacy masking and usage limits What HelpDesk WP sends to your AI provider, how it hides emails and phone numbers first, and how to set…
• GDPR: exporting and erasing personal data Use WordPress's own Export and Erase Personal Data tools to export or anonymise a customer's HelpDesk WP data.
• Spam protection and rate limits How HelpDesk WP blocks spam tickets with a honeypot, a per-IP rate limit and a security check on guest forms,…
• Where your data lives and what happens on uninstall HelpDesk WP keeps your tickets in your own WordPress database. Data stays on uninstall unless you tick the delete option.
• Extensions overview: SLA, Workflows, Reports, CSAT, Webhooks, Email Piping, Paid Support What each HelpDesk WP extension adds and how to install one.
• SLA targets and breach alerts Set first-response and resolution targets by priority with the SLA extension, and get an alert after a ticket breaches.
• Workflows automation rules Automate HelpDesk WP with Workflows rules: when something happens to a ticket and conditions match, take actions.
• Email Piping: tickets by email Turn emails into HelpDesk WP tickets with the Email Piping extension, which checks your mailbox over IMAP about every 5…
• Paid Support: selling support plans with PayPal Use the Paid Support extension to sell support plans through PayPal, or limit support to people who qualify.
• Collecting satisfaction ratings with CSAT Ask customers for a 1 to 5 star rating when a ticket is solved, using the CSAT extension and a…
• Sending ticket events with Webhooks Send signed ticket events to Zapier, Slack or your own app with the Webhooks extension, and verify them safely.
• Reading the Reports extension What each figure on the Reports extension screen means: summary cards, the agent table and daily ticket volume.
• Licence, updates and what happens when it expires How your HelpDesk WP licence gives you updates, how to move it to another site, and why the plugin keeps…
• Developer guide: REST API, hooks and events The HelpDesk WP REST API (wphd/v1), PHP hooks and filters, and the JavaScript event for developers.
• Troubleshooting: emails not arriving Step-by-step fixes when HelpDesk WP emails do not arrive: run the health check, use SMTP, fix SPF, DKIM and DMARC,…
• Troubleshooting: ticket form or attachment problems Fixes for HelpDesk WP ticket forms that will not show or submit, and attachments that will not upload.
• HelpDesk WP FAQ Quick answers to common HelpDesk WP questions: agents, data, licence, extensions, importing and more.