Helpdesk WP
Helpdesk turns your WordPress site into a complete support desk: tickets, teams, a knowledge base and an AI assistant. Your tickets live in your own database, and there's no monthly fee per agent.
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Collision warnings and autosaved drafts
HelpDesk WP warns you when another agent is viewing or typing on a ticket, and saves your reply drafts in…
-
Messaging other agents
Send private messages to other agents under Helpdesk > Messages, including group conversations, and who can see them.
-
Reading the activity timeline
Every HelpDesk WP ticket has an activity timeline, visible to agents only, showing who changed what and when.
-
Auto-assignment, departments covered and agent teams
How HelpDesk WP assigns new tickets to the least busy agent, how "Departments covered" shapes that, and how to route…
-
Organisations for business customers (members and managers)
Group a business's users into an organisation in HelpDesk WP so managers can see and reply to every ticket from…
-
Creating custom fields (types, conditional, agent-only, department)
Add your own fields to HelpDesk WP ticket forms, show them only when needed, keep some agent-only and scope them…
-
Building multiple ticket forms with locked routing
Create up to 25 HelpDesk WP ticket forms, each with its own wording, locked department and priority, default tags and…
-
Filters and saved views (personal and shared)
Filter HelpDesk WP tickets by status, priority, department, assignee and more, then save the filter as a personal or shared…
-
Business hours, holidays and the out-of-hours notice
Set weekly opening hours with split shifts, add holidays and per-department schedules, and show an out-of-hours notice on the ticket…
-
Showing your opening hours with
Display your HelpDesk WP opening hours on any page with the shortcode, for everyone or for one department.
-
Time tracking, billable time and the time report
Log time on HelpDesk WP tickets with a timer or by hand, mark it billable and run the Time report…
-
Printing a ticket
Print a HelpDesk WP ticket or save it as a PDF from a clean print page, and set up the…
-
Sharing login details securely on a ticket
Customers can attach login details to a ticket in a protected box, and agents reveal them only when needed. Here…
-
Setting up your knowledge base (layout, accent colour, articles per page)
Add the page, pick a layout, set your accent colour and choose how many articles appear per page.
Helpdesk WP
Helpdesk turns your WordPress site into a complete support desk: tickets, teams, a knowledge base and an AI assistant. Your tickets live in your own database, and there's no monthly fee per agent.
-
Collision warnings and autosaved drafts
HelpDesk WP warns you when another agent is viewing or typing on a ticket, and saves your reply drafts in…
-
Messaging other agents
Send private messages to other agents under Helpdesk > Messages, including group conversations, and who can see them.
-
Reading the activity timeline
Every HelpDesk WP ticket has an activity timeline, visible to agents only, showing who changed what and when.
-
Auto-assignment, departments covered and agent teams
How HelpDesk WP assigns new tickets to the least busy agent, how "Departments covered" shapes that, and how to route…
-
Organisations for business customers (members and managers)
Group a business's users into an organisation in HelpDesk WP so managers can see and reply to every ticket from…
-
Creating custom fields (types, conditional, agent-only, department)
Add your own fields to HelpDesk WP ticket forms, show them only when needed, keep some agent-only and scope them…
-
Building multiple ticket forms with locked routing
Create up to 25 HelpDesk WP ticket forms, each with its own wording, locked department and priority, default tags and…
-
Filters and saved views (personal and shared)
Filter HelpDesk WP tickets by status, priority, department, assignee and more, then save the filter as a personal or shared…
-
Business hours, holidays and the out-of-hours notice
Set weekly opening hours with split shifts, add holidays and per-department schedules, and show an out-of-hours notice on the ticket…
-
Showing your opening hours with
Display your HelpDesk WP opening hours on any page with the shortcode, for everyone or for one department.
-
Time tracking, billable time and the time report
Log time on HelpDesk WP tickets with a timer or by hand, mark it billable and run the Time report…
-
Printing a ticket
Print a HelpDesk WP ticket or save it as a PDF from a clean print page, and set up the…
-
Sharing login details securely on a ticket
Customers can attach login details to a ticket in a protected box, and agents reveal them only when needed. Here…
-
Setting up your knowledge base (layout, accent colour, articles per page)
Add the page, pick a layout, set your accent colour and choose how many articles appear per page.
Helpdesk WP
Helpdesk turns your WordPress site into a complete support desk: tickets, teams, a knowledge base and an AI assistant. Your tickets live in your own database, and there's no monthly fee per agent.
-
Collision warnings and autosaved drafts
HelpDesk WP warns you when another agent is viewing or typing on a ticket, and saves your reply drafts in…
-
Messaging other agents
Send private messages to other agents under Helpdesk > Messages, including group conversations, and who can see them.
-
Reading the activity timeline
Every HelpDesk WP ticket has an activity timeline, visible to agents only, showing who changed what and when.
-
Auto-assignment, departments covered and agent teams
How HelpDesk WP assigns new tickets to the least busy agent, how "Departments covered" shapes that, and how to route…
-
Organisations for business customers (members and managers)
Group a business's users into an organisation in HelpDesk WP so managers can see and reply to every ticket from…
-
Creating custom fields (types, conditional, agent-only, department)
Add your own fields to HelpDesk WP ticket forms, show them only when needed, keep some agent-only and scope them…
-
Building multiple ticket forms with locked routing
Create up to 25 HelpDesk WP ticket forms, each with its own wording, locked department and priority, default tags and…
-
Filters and saved views (personal and shared)
Filter HelpDesk WP tickets by status, priority, department, assignee and more, then save the filter as a personal or shared…
-
Business hours, holidays and the out-of-hours notice
Set weekly opening hours with split shifts, add holidays and per-department schedules, and show an out-of-hours notice on the ticket…
-
Showing your opening hours with [wphd_business_hours]
Display your HelpDesk WP opening hours on any page with the [wphd_business_hours] shortcode, for everyone or for one department.
-
Time tracking, billable time and the time report
Log time on HelpDesk WP tickets with a timer or by hand, mark it billable and run the Time report…
-
Printing a ticket
Print a HelpDesk WP ticket or save it as a PDF from a clean print page, and set up the…
-
Sharing login details securely on a ticket
Customers can attach login details to a ticket in a protected box, and agents reveal them only when needed. Here…
-
Setting up your knowledge base (layout, accent colour, articles per page)
Add the [wphd_kb] page, pick a layout, set your accent colour and choose how many articles appear per page.
-
Changing your knowledge base web address (/kb/ or /knowledge-base/)
Your knowledge base address comes from the slug of the page that holds [wphd_kb]. Here is how to change it…
-
Writing articles: categories, icons, tags, featured images and block styles
Write HelpDesk WP knowledge base articles, organise them with categories, icons and tags, add a featured image and use the…
-
Live search, article feedback and related articles
How HelpDesk WP knowledge base live search, the "Was this article helpful?" buttons and related articles work.
-
Knowledge base and SEO
What search-engine details HelpDesk WP adds to your knowledge base, and how it works alongside Yoast SEO, Rank Math and…
-
Turning on the AI assistant and choosing a provider
Switch on the optional HelpDesk WP AI assistant, add your own provider key and acknowledge how data is sent.
-
Using AI: summarise, draft, improve, suggest, similar tickets
What the HelpDesk WP AI assistant can do on a ticket: summarise, draft from your KB, improve wording, suggest fields…
-
-
Changing your knowledge base web address (/kb/ or /knowledge-base/)
Your knowledge base address comes from the slug of the page that holds . Here is how to change it…
Helpdesk WP
Helpdesk turns your WordPress site into a complete support desk: tickets, teams, a knowledge base and an AI assistant. Your tickets live in your own database, and there's no monthly fee per agent.
-
Collision warnings and autosaved drafts
HelpDesk WP warns you when another agent is viewing or typing on a ticket, and saves your reply drafts in…
-
Messaging other agents
Send private messages to other agents under Helpdesk > Messages, including group conversations, and who can see them.
-
Reading the activity timeline
Every HelpDesk WP ticket has an activity timeline, visible to agents only, showing who changed what and when.
-
Auto-assignment, departments covered and agent teams
How HelpDesk WP assigns new tickets to the least busy agent, how "Departments covered" shapes that, and how to route…
-
Organisations for business customers (members and managers)
Group a business's users into an organisation in HelpDesk WP so managers can see and reply to every ticket from…
-
Creating custom fields (types, conditional, agent-only, department)
Add your own fields to HelpDesk WP ticket forms, show them only when needed, keep some agent-only and scope them…
-
Building multiple ticket forms with locked routing
Create up to 25 HelpDesk WP ticket forms, each with its own wording, locked department and priority, default tags and…
-
Filters and saved views (personal and shared)
Filter HelpDesk WP tickets by status, priority, department, assignee and more, then save the filter as a personal or shared…
-
Business hours, holidays and the out-of-hours notice
Set weekly opening hours with split shifts, add holidays and per-department schedules, and show an out-of-hours notice on the ticket…
-
Showing your opening hours with [wphd_business_hours]
Display your HelpDesk WP opening hours on any page with the [wphd_business_hours] shortcode, for everyone or for one department.
-
Time tracking, billable time and the time report
Log time on HelpDesk WP tickets with a timer or by hand, mark it billable and run the Time report…
-
Printing a ticket
Print a HelpDesk WP ticket or save it as a PDF from a clean print page, and set up the…
-
Sharing login details securely on a ticket
Customers can attach login details to a ticket in a protected box, and agents reveal them only when needed. Here…
-
Setting up your knowledge base (layout, accent colour, articles per page)
Add the [wphd_kb] page, pick a layout, set your accent colour and choose how many articles appear per page.
-
Changing your knowledge base web address (/kb/ or /knowledge-base/)
Your knowledge base address comes from the slug of the page that holds [wphd_kb]. Here is how to change it…
-
Writing articles: categories, icons, tags, featured images and block styles
Write HelpDesk WP knowledge base articles, organise them with categories, icons and tags, add a featured image and use the…
-
Live search, article feedback and related articles
How HelpDesk WP knowledge base live search, the "Was this article helpful?" buttons and related articles work.
-
Knowledge base and SEO
What search-engine details HelpDesk WP adds to your knowledge base, and how it works alongside Yoast SEO, Rank Math and…
-
Turning on the AI assistant and choosing a provider
Switch on the optional HelpDesk WP AI assistant, add your own provider key and acknowledge how data is sent.
-
Using AI: summarise, draft, improve, suggest, similar tickets
What the HelpDesk WP AI assistant can do on a ticket: summarise, draft from your KB, improve wording, suggest fields…
-
-
Writing articles: categories, icons, tags, featured images and block styles
Write HelpDesk WP knowledge base articles, organise them with categories, icons and tags, add a featured image and use the…
-
Live search, article feedback and related articles
How HelpDesk WP knowledge base live search, the "Was this article helpful?" buttons and related articles work.
-
Knowledge base and SEO
What search-engine details HelpDesk WP adds to your knowledge base, and how it works alongside Yoast SEO, Rank Math and…
-
Turning on the AI assistant and choosing a provider
Switch on the optional HelpDesk WP AI assistant, add your own provider key and acknowledge how data is sent.
-
Using AI: summarise, draft, improve, suggest, similar tickets
What the HelpDesk WP AI assistant can do on a ticket: summarise, draft from your KB, improve wording, suggest fields…
-
-
Changing your knowledge base web address (/kb/ or /knowledge-base/)
Your knowledge base address comes from the slug of the page that holds . Here is how to change it…
Helpdesk WP
Helpdesk turns your WordPress site into a complete support desk: tickets, teams, a knowledge base and an AI assistant. Your tickets live in your own database, and there's no monthly fee per agent.
-
Collision warnings and autosaved drafts
HelpDesk WP warns you when another agent is viewing or typing on a ticket, and saves your reply drafts in…
-
Messaging other agents
Send private messages to other agents under Helpdesk > Messages, including group conversations, and who can see them.
-
Reading the activity timeline
Every HelpDesk WP ticket has an activity timeline, visible to agents only, showing who changed what and when.
-
Auto-assignment, departments covered and agent teams
How HelpDesk WP assigns new tickets to the least busy agent, how "Departments covered" shapes that, and how to route…
-
Organisations for business customers (members and managers)
Group a business's users into an organisation in HelpDesk WP so managers can see and reply to every ticket from…
-
Creating custom fields (types, conditional, agent-only, department)
Add your own fields to HelpDesk WP ticket forms, show them only when needed, keep some agent-only and scope them…
-
Building multiple ticket forms with locked routing
Create up to 25 HelpDesk WP ticket forms, each with its own wording, locked department and priority, default tags and…
-
Filters and saved views (personal and shared)
Filter HelpDesk WP tickets by status, priority, department, assignee and more, then save the filter as a personal or shared…
-
Business hours, holidays and the out-of-hours notice
Set weekly opening hours with split shifts, add holidays and per-department schedules, and show an out-of-hours notice on the ticket…
-
Showing your opening hours with
Display your HelpDesk WP opening hours on any page with the shortcode, for everyone or for one department.
-
Time tracking, billable time and the time report
Log time on HelpDesk WP tickets with a timer or by hand, mark it billable and run the Time report…
-
Printing a ticket
Print a HelpDesk WP ticket or save it as a PDF from a clean print page, and set up the…
-
Sharing login details securely on a ticket
Customers can attach login details to a ticket in a protected box, and agents reveal them only when needed. Here…
-
Setting up your knowledge base (layout, accent colour, articles per page)
Add the page, pick a layout, set your accent colour and choose how many articles appear per page.
Helpdesk WP
Helpdesk turns your WordPress site into a complete support desk: tickets, teams, a knowledge base and an AI assistant. Your tickets live in your own database, and there's no monthly fee per agent.
-
Collision warnings and autosaved drafts
HelpDesk WP warns you when another agent is viewing or typing on a ticket, and saves your reply drafts in…
-
Messaging other agents
Send private messages to other agents under Helpdesk > Messages, including group conversations, and who can see them.
-
Reading the activity timeline
Every HelpDesk WP ticket has an activity timeline, visible to agents only, showing who changed what and when.
-
Auto-assignment, departments covered and agent teams
How HelpDesk WP assigns new tickets to the least busy agent, how "Departments covered" shapes that, and how to route…
-
Organisations for business customers (members and managers)
Group a business's users into an organisation in HelpDesk WP so managers can see and reply to every ticket from…
-
Creating custom fields (types, conditional, agent-only, department)
Add your own fields to HelpDesk WP ticket forms, show them only when needed, keep some agent-only and scope them…
-
Building multiple ticket forms with locked routing
Create up to 25 HelpDesk WP ticket forms, each with its own wording, locked department and priority, default tags and…
-
Filters and saved views (personal and shared)
Filter HelpDesk WP tickets by status, priority, department, assignee and more, then save the filter as a personal or shared…
-
Business hours, holidays and the out-of-hours notice
Set weekly opening hours with split shifts, add holidays and per-department schedules, and show an out-of-hours notice on the ticket…
-
Showing your opening hours with [wphd_business_hours]
Display your HelpDesk WP opening hours on any page with the [wphd_business_hours] shortcode, for everyone or for one department.
-
Time tracking, billable time and the time report
Log time on HelpDesk WP tickets with a timer or by hand, mark it billable and run the Time report…
-
Printing a ticket
Print a HelpDesk WP ticket or save it as a PDF from a clean print page, and set up the…
-
Sharing login details securely on a ticket
Customers can attach login details to a ticket in a protected box, and agents reveal them only when needed. Here…
-
Setting up your knowledge base (layout, accent colour, articles per page)
Add the [wphd_kb] page, pick a layout, set your accent colour and choose how many articles appear per page.
-
Changing your knowledge base web address (/kb/ or /knowledge-base/)
Your knowledge base address comes from the slug of the page that holds [wphd_kb]. Here is how to change it…
-
Writing articles: categories, icons, tags, featured images and block styles
Write HelpDesk WP knowledge base articles, organise them with categories, icons and tags, add a featured image and use the…
-
Live search, article feedback and related articles
How HelpDesk WP knowledge base live search, the "Was this article helpful?" buttons and related articles work.
-
Knowledge base and SEO
What search-engine details HelpDesk WP adds to your knowledge base, and how it works alongside Yoast SEO, Rank Math and…
-
Turning on the AI assistant and choosing a provider
Switch on the optional HelpDesk WP AI assistant, add your own provider key and acknowledge how data is sent.
-
Using AI: summarise, draft, improve, suggest, similar tickets
What the HelpDesk WP AI assistant can do on a ticket: summarise, draft from your KB, improve wording, suggest fields…
-
-
Changing your knowledge base web address (/kb/ or /knowledge-base/)
Your knowledge base address comes from the slug of the page that holds . Here is how to change it…
Helpdesk WP
Helpdesk turns your WordPress site into a complete support desk: tickets, teams, a knowledge base and an AI assistant. Your tickets live in your own database, and there's no monthly fee per agent.
-
Collision warnings and autosaved drafts
HelpDesk WP warns you when another agent is viewing or typing on a ticket, and saves your reply drafts in…
-
Messaging other agents
Send private messages to other agents under Helpdesk > Messages, including group conversations, and who can see them.
-
Reading the activity timeline
Every HelpDesk WP ticket has an activity timeline, visible to agents only, showing who changed what and when.
-
Auto-assignment, departments covered and agent teams
How HelpDesk WP assigns new tickets to the least busy agent, how "Departments covered" shapes that, and how to route…
-
Organisations for business customers (members and managers)
Group a business's users into an organisation in HelpDesk WP so managers can see and reply to every ticket from…
-
Creating custom fields (types, conditional, agent-only, department)
Add your own fields to HelpDesk WP ticket forms, show them only when needed, keep some agent-only and scope them…
-
Building multiple ticket forms with locked routing
Create up to 25 HelpDesk WP ticket forms, each with its own wording, locked department and priority, default tags and…
-
Filters and saved views (personal and shared)
Filter HelpDesk WP tickets by status, priority, department, assignee and more, then save the filter as a personal or shared…
-
Business hours, holidays and the out-of-hours notice
Set weekly opening hours with split shifts, add holidays and per-department schedules, and show an out-of-hours notice on the ticket…
-
Showing your opening hours with [wphd_business_hours]
Display your HelpDesk WP opening hours on any page with the [wphd_business_hours] shortcode, for everyone or for one department.
-
Time tracking, billable time and the time report
Log time on HelpDesk WP tickets with a timer or by hand, mark it billable and run the Time report…
-
Printing a ticket
Print a HelpDesk WP ticket or save it as a PDF from a clean print page, and set up the…
-
Sharing login details securely on a ticket
Customers can attach login details to a ticket in a protected box, and agents reveal them only when needed. Here…
-
Setting up your knowledge base (layout, accent colour, articles per page)
Add the [wphd_kb] page, pick a layout, set your accent colour and choose how many articles appear per page.
-
Changing your knowledge base web address (/kb/ or /knowledge-base/)
Your knowledge base address comes from the slug of the page that holds [wphd_kb]. Here is how to change it…
-
Writing articles: categories, icons, tags, featured images and block styles
Write HelpDesk WP knowledge base articles, organise them with categories, icons and tags, add a featured image and use the…
-
Live search, article feedback and related articles
How HelpDesk WP knowledge base live search, the "Was this article helpful?" buttons and related articles work.
-
Knowledge base and SEO
What search-engine details HelpDesk WP adds to your knowledge base, and how it works alongside Yoast SEO, Rank Math and…
-
Turning on the AI assistant and choosing a provider
Switch on the optional HelpDesk WP AI assistant, add your own provider key and acknowledge how data is sent.
-
Using AI: summarise, draft, improve, suggest, similar tickets
What the HelpDesk WP AI assistant can do on a ticket: summarise, draft from your KB, improve wording, suggest fields…
-
-
Writing articles: categories, icons, tags, featured images and block styles
Write HelpDesk WP knowledge base articles, organise them with categories, icons and tags, add a featured image and use the…
-
Live search, article feedback and related articles
How HelpDesk WP knowledge base live search, the "Was this article helpful?" buttons and related articles work.
-
Knowledge base and SEO
What search-engine details HelpDesk WP adds to your knowledge base, and how it works alongside Yoast SEO, Rank Math and…
-
Turning on the AI assistant and choosing a provider
Switch on the optional HelpDesk WP AI assistant, add your own provider key and acknowledge how data is sent.
-
Using AI: summarise, draft, improve, suggest, similar tickets
What the HelpDesk WP AI assistant can do on a ticket: summarise, draft from your KB, improve wording, suggest fields…
-
-
Writing articles: categories, icons, tags, featured images and block styles
Write HelpDesk WP knowledge base articles, organise them with categories, icons and tags, add a featured image and use the…
-
Live search, article feedback and related articles
How HelpDesk WP knowledge base live search, the "Was this article helpful?" buttons and related articles work.
-
Knowledge base and SEO
What search-engine details HelpDesk WP adds to your knowledge base, and how it works alongside Yoast SEO, Rank Math and…
-
Turning on the AI assistant and choosing a provider
Switch on the optional HelpDesk WP AI assistant, add your own provider key and acknowledge how data is sent.
-
Using AI: summarise, draft, improve, suggest, similar tickets
What the HelpDesk WP AI assistant can do on a ticket: summarise, draft from your KB, improve wording, suggest fields…