Your licence controls one thing: updates. If it lapses, nothing switches off.
Activate
Go to Helpdesk > Settings and find the "License" section at the top. Paste your key into "License Key" and click "Activate License". The status changes to "Active", with your plan name and "Renews/expires" date when known. See "Installing and activating your licence".
Updates
While the status is "Active", new versions show on the normal Plugins screen. Click "Update now". HelpDesk WP checks the licence once a day. The update check is remembered for 12 hours, so a new version can take a little while to appear.
Moving to another site
- On the old site, go to Helpdesk > Settings > License and click "Deactivate". It releases the activation. It is cleared on the old site even if the licence server cannot be reached.
- On the new site, activate it with "Activate License".
If your licence lapses
- HelpDesk WP keeps working. Your tickets, knowledge base and settings are untouched, and no feature is blocked.
- You will not see new updates until you renew.
- Renew from the account or link you used to get HelpDesk WP; once renewed, updates appear again.
Extensions
Extensions have no licence screen of their own. A lapsed licence does not affect them either.
Privacy
The plugin only contacts the licence server to activate, check, deactivate or fetch updates. It sends your site address, WordPress version and plugin version. No ticket data is sent.
Never share your licence key in a public place, in a ticket or in a screenshot.
Still stuck? Open a ticket on the support page on ABC and a real person will help.
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