What HelpDesk WP adds on its own
On the knowledge base page and its category pages, when no SEO plugin is active, HelpDesk WP adds:
- A page title, in the form "Category – Knowledge base page title". WordPress adds your site name.
- A meta description. For a category it uses the category description, trimmed to about 160 characters. If there is none, it writes a short sentence using the category and site names.
- A canonical address, so search engines know which address to use. Page 2 and later of a list point at themselves.
- Open Graph tags, used when pages are shared on social networks.
- Breadcrumbs (Knowledge base > Category > Article), with matching structured data that search engines can read.
An article's featured image is used as its share image if no SEO plugin handles it.
Empty categories
A category with no published articles still opens, but it is marked noindex so search engines leave it out.
If you use an SEO plugin
If Yoast SEO, Rank Math or All in One SEO is active, HelpDesk WP leaves titles, descriptions, Open Graph tags and breadcrumb data to that plugin. It only supplies the values the plugin would otherwise get wrong: the canonical address, title, description and the noindex setting for knowledge base pages.
Tips
- Write a category description for each category. It becomes the meta description and intro text.
- Write a clear excerpt for each article.
- Add a featured image so shared links look good.
- Pick the right "Primary category" for each article. The article has one address only: /kb/category/article/.
- If you change the knowledge base address, the old addresses redirect. See "Changing your knowledge base web address (/kb/ or /knowledge-base/)".
Still stuck? Open a ticket on the support page on ABC and a real person will help.
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