There are two screens showing you numbers, and they answer different questions.
Retention — where viewers drop off
WP Lead Player › Retention. Use this one when you want to know how a video is performing and where to put your opt-in form.
It shows you how many viewers reach each tenth of the video, where the biggest single fall happens, your sign-up rate, and a suggested point to ask for the email address — with a button that moves the form there for you.
This is the screen to open when you are improving a video.
Stats — a quick look at one video
WP Lead Player › Manage Videos, then Stats on a video’s row. Use this one when you just want that video’s figures without the analysis.
Both count viewers, not page loads
This is worth understanding, because it makes the numbers look lower than some other tools — and more honest.
Both screens count viewing sessions. One person who reloads the page, scrubs back and forth, or watches the same video twice in a sitting counts as one viewer, not several. Tools that count every signal a player sends will always report bigger numbers than this. They are not measuring the same thing.
Still stuck? Open a ticket on the support page on ABC and a real person will help.
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