When you delete a video, two things happen — and they are not the same. It is worth knowing which before you click.
Your leads are safe
Every lead keeps its own copy of the video’s name, saved at the moment that person signed up. So after the video is gone, your Leads screen still shows where each lead came from, marked as a deleted video.
Nothing you have captured is lost. Names, email addresses, the page they signed up on, how much they watched and the campaign that brought them are all still there.
Your statistics are not
Deleting a video removes every viewing record belonging to it. That means the retention curve, the drop-off point and the four counts for that video are gone permanently. There is no undo and no recycle bin.
If those figures matter to you, export your leads to CSV first. The export includes each lead’s watch percentage, which is the only copy of that information once the viewing records are removed.
If you just want to start again
If you are deleting a video so you can set it up differently, use Clone instead. You will find it on the row for that video in Manage Videos. Cloning makes a copy with all the same settings, so you can change what you like without losing the original or its history.
How to delete a video
- Go to WP Lead Player › Manage Videos.
- Find the video and click Delete on its row.
- To remove several at once, tick them, choose Trash from Bulk actions and click Apply.
Remember to remove the shortcode or block from any page that was using the video, or that page will show nothing where the player used to be.
Still stuck? Open a ticket on the support page on ABC and a real person will help.
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