Your licence is tied to the web address you activated it on. So a new domain looks like a new site, and it will use another of the sites on your plan unless you release the old one first.
Do it in this order
- On the old address, go to WP Lead Player › Licence and click Remove from this site. That frees the site on your plan.
- Move or copy your site to its new address as you normally would.
- On the new address, go to WP Lead Player › Licence, paste your key and click Activate.
That is all there is to it, and nothing else needs touching.
If you cannot get to the old site
If the old site has already gone, or you no longer have access to it, you cannot click Remove from this site — and the site will stay counted on your plan until it is released.
Open a support ticket and we will release it for you. Tell us the licence key and the address that needs freeing.
What moves with the site, and what does not
Your videos, opt-in settings, form designs, leads, subscriber lists and newsletters are all stored in your WordPress database. They travel with any normal site migration and need nothing done to them.
One thing to expect: leads captured before the move still show the old web address in their Came from column. That is deliberate — it records where that person actually signed up, which is what makes the figure trustworthy.
Still stuck? Open a ticket on the support page on ABC and a real person will help.
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