How the address is made
Your knowledge base address is the address of the page that contains
How can we help?
| Address | Shows |
|---|---|
| /kb/ | The index of categories |
| /kb/category/ | That category's articles |
| /kb/category/article/ | The article. This is the only address an article has. |
For example, https://www.abcdigitalclub.com/kb/wp-lead-player/ is a category on this site.
Change it
Option 1: from the page.
- Edit the page that contains .
How can we help?
- Change its Permalink slug, for example to "kb" or "knowledge-base".
- Update the page.
Option 2: from the permalink settings.
- Go to WordPress Settings > Permalinks and scroll to "Helpdesk knowledge base".
- In "Knowledge base address", type the new address, for example kb.
- Click "Save Changes". This renames the slug of that page.
The other field, "Knowledge base page", chooses which page is used. Its default is "Auto-detect (first page containing
How can we help?
Old addresses keep working
After a change, the old addresses redirect to the new ones with a permanent (301) redirect, so existing links and search results are not lost.
Good to know
- If no page contains , HelpDesk WP falls back to /knowledge-base/.
How can we help?
- Pretty permalinks need to be on. On "Plain" permalinks, a category link looks like ?wphd_kb_cat=slug.
- Some words are refused as addresses because WordPress uses them, such as wp-admin, feed, page, category, tag, search and author.
- The address is removed when you uninstall HelpDesk WP, whether or not you tick the delete-data option.
Still stuck? Open a ticket on the support page on ABC and a real person will help.
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