Setting up your knowledge base (layout, accent colour, articles per page)

Add the page

Create a page, for example called "Knowledge base", and put the shortcode

The page's address becomes your knowledge base address. See "Changing your knowledge base web address (/kb/ or /knowledge-base/)".

Choose a layout and colour

Settings is one page with headed sections, not tabs.

1. Go to Helpdesk > Settings and scroll to "Knowledge Base Appearance".
2. Choose a "Layout":

• Minimal: lists articles straight away.
• Card Grid: shows categories as cards. Articles appear once a category is chosen.
• Sidebar Categories: shows categories down the side. Articles appear once a category is chosen.

1. Set "Accent Color" to match your brand.
2. Set "Articles per page", from 5 to 100. The default is 20.
3. Click "Save Appearance".

Paging

When a list has more articles than "Articles per page", Previous and Next links appear at the bottom. The address gets ?kb_page=2 and so on. Page 1 uses the plain address.

Styling

The knowledge base follows your theme's fonts and colours. The only colour HelpDesk WP controls is the accent colour.

Seeing what readers think

Under Helpdesk > Knowledge Base, the "Helpful" column shows the answers to "Was this article helpful?" for each article. See "Live search, article feedback and related articles".

Still stuck? Open a ticket on the support page on ABC and a real person will help.